At CHROMASIS, we are dedicated to providing advanced water filtration solutions precision-engineered for the unique water conditions across Australia. Our systems undergo rigorous multi-point quality checks to ensure they meet our elite standards for performance, filtration efficacy, and long-term durability.

1. Engineering & Technical Performance

The CHROMASIS Advanced Bio-Technical System is constructed using high-grade, corrosion-resistant materials designed to withstand fluctuating water pressures and high-temperature daily use. Our proprietary multi-stage filtration—utilizing high-purity KDF-55 and Vitamin C infusion—is engineered to neutralize chlorine and heavy metals, restoring the natural vitality of your skin and hair.

2. 12-Month Limited Manufacturer’s Warranty

We stand behind our craftsmanship with a 12-Month Limited Warranty on all CHROMASIS filter housings. This protection covers:

  • Structural Integrity: Manufacturing or structural defects in the housing.

  • Component Reliability: Internal component failures under standard household conditions.

  • Factory Assurance: Arrival of defective or missing factory-certified parts.

Note: This warranty is focused on manufacturing excellence and does not cover damage from improper installation, external physical impact, or neglect of scheduled maintenance.

3. Professional Support & Warranty Claims

If you encounter any functional irregularities, our technical support team is ready to assist you at help@chromasis.com.

  • Requirements: Please provide your Order Number and a brief technical description (with photos if applicable) of the issue.

  • Resolution: Our team will review your claim within 7 business days to arrange a professional repair or a unit replacement.

4. Maintenance & Compliance Standards

To ensure continuous bio-technical efficiency, the internal filter cartridge must be replaced every 6 months. Consistent maintenance ensures your system performs at the verified levels intended by our engineering team.

All CHROMASIS products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).